Gemstones

We wish to make shopping on the julsuluv.ie website a great experience for all our customers. We will always provide you with quality products, dispatched promptly with our sustainable packaging.  We would love to see you shop with us here again.

Use of our website constitutes your agreement to follow and be bound by these terms, which may at any time be amended. 

 General
We value your privacy and we will not share your information. It is our policy to ensure that all goods are supplied to our customers in perfect condition, quality inspected and properly packaged before despatch. Julsuluv reserves the right to refuse to supply any individual or company and reserves the right to deny access to their website. Products are subject to availability and delays may occur that are out of our control. If your order is not available at the time of purchase we will contact as soon as possible to give an estimated delivery date. If no one is available to accept delivery of your package, it is at the discretion of the carrier to either leave the package at your residence or leave a notice advising you that your order is available for pick-up or re-delivery. Julsuluv does not accept responsibility for unclaimed packages. Any typographical, clerical or other error or omission in any website based information, quotation, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

2. Ownership
All goods are the property of Jul until full payment has been received. The Julsuluv website, and its contents are protected by intellectual property rights and permission is only given for personal use. Any use beyond that permitted may constitute an infringement of owners' rights and may be prosecuted

3.Payment
We accept payment online by Pay Pal, VISA, MasterCard, Maestro, American Express, Diners/Discover, and Laser card. Payment must be made in full before the goods can be shipped.

4.Shipping
We keep our shipping costs as low as possible. We know how much our customers love our quality product and how much they dislike additional costs. Our shipping page will advise you of any additional costs.

5.Cancellations 
Any amendments or cancellations to an order must be submitted via email before your order has been processed. We will do our best to assist you with any changes.

6. Photography
Every reasonable effort has been made to accurately depict the appearance of the products. On occasions, there may be minor differences between the product's appearance in the photograph and the item due to the natural appearance of the beads. We do our very best to ensure we accurately portray the product to you.

7. Damages
We shall take all reasonable care in packaging any fragile or breakable items. In the event that any such items are damaged in transit the Julsuluv shall be responsible for replacement costs of item only. Julsuluv shall not in any way be responsible for any personal injury or damage to property howsoever caused. Julsuluv shall not in any way be responsible for any damage or any indirect loss caused by products arriving late or damaged. By shopping online with us you accept these terms and conditions.

8.Returns
We are passionate about our products and service and we need satisfied customers.  If you are not satisfied we'll be happy to offer you a refund or exchange on any merchandise that is returned in its original condition within 30 days of receipt. Please note for hygiene reasons we cannot accept earrings.

Please note you will have to pay the return postage cost, you will be advised this in advance of processing your return. Just send an email info@julsuluv.ie with all the details and we will help you to process your return. Refunds will only be made to the original card of purchase.